Awards and Accreditations

At Arden & GEM, we are extremely proud of our track record of delivering high quality services for our customers, so we are pleased to have received extensive national recognition for our achievements. The awards and accreditation process also supports our ambition to be a learning organisation that continually improves and innovates.


Health Business Awards

2020 -Shortlistedin the Patient Data category for development of the COVID-19 Provider Notification System and the Telehealth category for a partnership project with Tekihealth Solutions to deliver remote healthcare services to care home residents.
2019 - Winners in Patient Data Award categoryfor developing a population segmentation model for Norfolk Primary Care Networks (PCNs) to understand the most effective interventions, build a robust case for change and predict the value from new models of care. Commended in the Publicity Campaign category for our hard-hitting campaign to raise awareness of modern slavery.
2018 - Commended in the Patient Data and Publicity Campaign categoriesfor our project to design and develop of clinical measures system for AQuA and our campaign to change the behaviour of Derbyshire mums-to-be who smoke.
2017 - Winners in the 'Patient Data' categoryfor our work to develop a Risk Stratification solution which helps organisations predict behaviours such as unplanned admissions, and intervene earlier to improve patient care and reduce the burden on emergency services. Commended in the Publicity Campaign and Healthcare IT categories.

CIPS Excellence in Procurement Awards

2020 - Winner of the Best Collaborative Teamwork Projectwith NHS England Highly Specialised Commissioning, for a project to transform the lives of babies with spina bifida through pioneering prenatal surgery. Finalists in the Best Public Procurement Project and Procurement Team of the Year categories.
2019 - Finalists in the Public Procurement and Ethical Procurement categories for projects to improve health outcomes through the West Midlands 'Thrive into Work' programme and provide integrated out of hospital community services for patients in Nottingham.
2018 - Winner of the International Procurement Project category for a highly complex procurement programme, run in partnership with and on behalf of NHS England Specialised Commissioning, to increase access to Proton Beam Therapy treatment for NHS cancer patients.
2017 - Winner of the Best Public Procurement Project category for our initiative to improve community services across Nottinghamshire, working with six Nottinghamshire CCGs, Nottinghamshire County Council, Nottinghamshire Healthcare NHS Foundation Trust and Nottinghamshire Hospice.

Association of Healthcare Communications and Marketing Awards

2017-Winners in the Best Internal Communications categoryfor our 'Focus on Mental Health' e-learning and internal communications package, commissioned by NHS England to better equip 111 call handlers.

CIPR Midlands PRide Awards

2019 - Silver winners in the 'Public sector campaign' categoryat the Chartered Institute of Public Relations (CIPR) Midlands PRide Awards for our campaign, with West Midlands Police, to raise awareness of modern slavery in the West Midlands.


Patient Safety Awards

2019 - Winners, with NHS Norwich CCG, in the Medicines Management Initiative categoryin acknowledgement of a highly effective project to improve patient safety in care homes through a medication review service.
2017 - Shortlisted, as part of the Arden and Solihull Transforming Care Partnership, for a collaborative project that completely transformed services and improved care for people with complex learning disabilities and autism across Coventry and Warwickshire.

GO Public Procurement Awards

2020 - Winners in the Team of the Year - Health categoryfor the team's key role in procuring life-changing services for patients, and Highly Commended in the Social Value category for an out of hospital community services project with NHS Nottingham CCG.
2019 -Finalists in the UK National GO Public Procurement Awards in the Social and Community Benefit in Procurement category for a West Midlands project to improve outcomes for people with long term health conditions by supporting them into employment.
2017 - Winners in the Collaborative Procurement category for leading a successful partnership approach to delivering direct commissioning support to NHS England, in partnership with North East London CSU, South Central & West CSU and North of England CSU.

ISO 9001 Certification

We have achieved the globally recognised ISO 9001:2015 standard for quality management - the only Commissioning Support Unit to have gained the accreditation. Designed to help organisations ensure they meet the needs of their customers, the successful certification recognises our effective business management system that ensures consistent service delivery and a drive for continual improvement.

Investors in People Awards

2020 - Finalistsin the Best Newcomer category, in recognition of the journey the CSU has undertaken to achieve Investors in People silver accreditation in 2019, and Health and Wellbeing category, for embracing the health and wellbeing agenda.

Investors in People

We are delighted to have been awarded 'We invest in people, silver accreditation'by Investors in People. Achieved by just 15% of organisations assessed, silver accreditation recognises that the right people management principles are in place, and that leaders are making active efforts to ensure consistent application of those principles.

HCSA Awards

2020 - Winners of the Cross Functional Collaboration Awardwith NHS England Highly Specialised Commissioning, for a provider selection project to transform the lives of babies with spina bifida through pioneering prenatal surgery. Highly Commended in the Procurement Excellence Award for a project to improve quality of life for adults with chronic pancreatitis.anagement system that ensures consistent service delivery and a drive for continual improvement.

Mindful Employer Charter

We are delighted to have signed up to the Mindful Employer Charteras part of our commitment to work towards better mental health at work.
Mindful Employer is a UK wide initiative which helps to empower organisations to take a lead in supporting the mental wellbeing of staff.

NHS SBS Approved Framework Supplier

We are an NHS SBS Approved Framework Supplier, which ensures ease of access and a compliant route to market for NHS and public sector organisations. The framework contracts cover health and corporate services including IT, Legal, Estates & Facilities and Business Services.

HSJ Value Awards

2019 -Highly commended in the Financial or Procurement Initiative of the Year categoryfor a complex and sensitive procurement to make a real difference for children and young people with rare cancers by increasing PBT treatment capacity and access.
2017 - Shortlisted in the Value and Improvement in Procurement categoryfor our collaborative partnership to improve community services across Nottinghamshire.



As an approved training provider for the Institution of Occupational Safety and Health (IOSH), Arden & GEM delivers 'Managing Safely' courses for both staff and clients. Our trainers are Technical IOSH members with the appropriate experience and qualifications to deliver face-to-face adult training.